Why We Do Not Offer Phone Support

Does offering phone support make a difference? It does — but not in the way you might think. At Cloudmanic offering amazing customer support is a top priority. If you want us to do backflips we intend to try. Why, then, do we not offer phone support? The bottom line is that phone support costs a lot of money. Many of our peers do offer phone support — and their prices are at least double ours. It really comes down to this simple fact: because 98% of our customers never require support we don't feel that it makes sense to raise our prices for the 2% who occasionally do.

In the very beginning we had to make the tough decision to provide support only via email (and sometimes Twitter or Facebook). We stand by this decision. We understand that email is not some users' preferred way of receiving support, but we have not yet encountered an issue that we could not resolve with a customer via email.

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