Companies Can Have New Year's Resolutions Too
By Spicer Matthews
Cloudmanic Labs is a small company—we can’t do it all. In fact, some tasks get set aside, and I am ashamed to admit that great customer support was sidelined by Cloudmanic Labs in 2013. We did not respond to customers as quickly as we should have and oftentimes our responses were generic and impersonal. As a company we have lots of goals for 2014, but we have only one resolution: to get back on track with great customer support—by which we mean timely and personal responses to all of our customers’ emails.
In addition to reorganizing our company to make sure support requests always receive top priority, we intend to greatly enhance the self-service support we offer. That is, giving our customers the information you need to know in the first place so you will not have to ask. We do love to chat with our customers so if you want to connect, send us an email. However, when you are in need of support we really want you to get the pertinent information as fast as possible. So today I am announcing our new support center, a place where customers can instantly obtain answers to (most of) their burning questions.
The new Cloudmanic Labs support center is located at http://cloudmanic.com/support. (Horn toot!)
Every article in the support center has been carefully prepared—and many of them are brand new. When we receive a lot of similar inquiries we will write new support articles to address them. Of course, when your question is not answered in a support article you can always email us, and I guarantee we will respond quickly.
While I’m making announcements, I want to give a shout-out to a long-time friend of Cloudmanic Labs, Mr. Scott Dillingham of RealtyGeek, who is going to be helping us out with customer support. When you have a question for Cloudmanic Labs you might get a response from Scott—and he knows what he’s talking about. Scott recently helped us out with support during the holiday break and did such a great job that he agreed to keep helping. I suspect that our response time will go from terrible to fantastic in no time!
So, Happy 2014. We look forward to all the great things that will happen this year.